General

14 articles

Can I call customer support over the phone?

At the moment there is no live phone service available, however this is something we are working on in the very near future! We are happy to assist you with anything you may need via email , or by me…

Updated by Freebird

How do I manage my subscriptions?

Within your self-service member portal , you have the ability to select a specific shipment date or adjust the frequency of your subscription plan in daily, weekly, and monthly increments up to 12 mo…

Updated by Freebird

How do I access my account?

Click here to sign in to your existing Freebird account to get exclusive offers, check for the latest status on your existing order(s), update your membership, and more! Never logged into your accoun…

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Where are Freebird devices and accessories manufactured?

Our devices are thoughtfully designed in Allentown, Pennsylvania, and responsibly manufactured overseas.

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Who is eligible for a hero discount?

Verified medical professionals, nurses, hospital employees, first responders, and military service members qualify for 15% off Heroes Discounts. For a complete list of qualifying job titles within ea…

Updated by Freebird

Can I make a one-time purchase?

We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Close Shave Plan. The Close Shave Plan includes…

Updated by Freebird

Do you have a recycling program for used blades?

Freebird currently does not offer a blade recycling program. However, the blades are made from materials that are recyclable, which are safe to dispose of with your other household recyclable items.

Updated by Freebird

How is hero eligibility confirmed?

Eligibility verification is completed through VerifyPass. Click “ GET CODE ” and complete the necessary steps to submit your verification to VerifyPass. Once submitted, it can take a few minutes up t…

Updated by Freebird

Can you travel with the FlexSeries?

Yes. The FlexSeries Kit is safe to travel through TSA with, both in checked luggage or your carry-on. Going on a trip? Sounds fun! Make sure to keep your kit organized and well-protected with our tra…

Updated by Freebird

Are Freebird products tested on animals?

Here at Freebird, we take pride in our products as well as our furry friends. That's why our products are not tested on animals.

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Do you offer referral incentives or partnership programs?

We’re excited that you want to spread the word about Freebird! If you are an influencer or content creator, please submit an application by clicking on the link below and our team will be able to ass…

Updated by Freebird

How do I update my email address?

In order to change your email address in your account, please click here to send us a message, or email us directly at hello@myfreebird.com.

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How do I become an ambassador?

Thanks for your interest in representing our brand! Click the link below to apply for our ambassador program and our team get back to you. Please note that our team takes about 5-7 business days to r…

Updated by Freebird

How do I unsubscribe from marketing emails?

Apologies for any inconvenience our emails may have caused. If you prefer not to receive emails from Freebird, please scroll down to the bottom of the latest email you’ve received from us and hit the…

Updated by Freebird

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