Let us know if you have any questions. Our team is here to help!

Freebird

Thanks for checking on your order status &#x2014; we know this message can be confusing.What&#x2019;s happening?&#xA0;The Shop app sometimes marks the free gifts in your bundle as &#x201C;delivered&#x201D; immediately after checkout, even though nothing has actually shipped yet. This is an automatic behavior within the Shop app and does not reflect the real status of your order.Do I need to worry?&#xA0;Nope! Your full Freebird order &#x2014; including all free gifts &#x2014; ships together in a single package. Nothing is sent separately.How will I know when it really ships?&#xA0;As soon as your order is on the move, you&#x2019;ll receive a shipping confirmation email with a tracking link. At that point, the Shop app will update and show the correct status.Still not seeing a shipment?&#xA0;If you don&#x2019;t see tracking information within a few days, just reach out to us. We&#x2019;re happy to take a look and make sure everything is on its way.

Thanks for checking on your order status — we know this message can be confusing. What’s happening? The Shop app sometimes marks the free gifts in your bundle as “delivered” immediately after checkout, even though nothing has actually shipped yet. Th

Why Does My Order Show as “Partially Delivered” in the Shop App?

Holiday Season 2025

Can I Buy Multiple Gifts in One Order and Ship Them to Different Addresses?

Do You Offer Express or Overnight Shipping?

How Long Will it Take to Get my Order?

Can I Buy Freebird as a Gift Without a Subscription?

Will Weather or Carrier Delays Affect my Delivery?

What’s Your Holiday Return Policy?

Can I Return a Gift I've Received?

What are the Holiday Shipping Deadlines for Christmas Delivery?

Do You Offer Gift Wrapping or Gift Notes?

Do You Include Prices on the Packing Slip?

Why Was I Charged Again After Buying my Shaver?

What’s The Cutoff Time To Cancel A Subscription Order?

How Do I Cancel My subscription?

Can I Update My Payment Method?

When Will my Credit Card be Charged?

How Do I Modify My Subscription?

How Does the Blade Subscription Work?

When Will My First Subscription Order Ship?

Can I Change My Shipping Address for Each Subscription Delivery?

Can I Add / Remove Products to My Upcoming Shipment?

Can I Transfer My Subscription to Another Person?

I Got A Partial Refund—Why Not Full?

Manage My Subscription

How Do I Process a Return?

How Do I Know if I'm Eligible to Process a Return?

What’s Covered Under the Lifetime Warranty?

How Long Does it Take to Receive My Refund?

How to Submit a Warranty Claim

Can I Get Store Credit For A Gift?

Returns & Warranty

My Package Shows Delivered But I Didn’t Get it. What Should I Do?

Can I Change my Address After my Order has Shipped?

How Can I Find my Tracking Information?

Do you ship to APO/FPO addresses?

Do You Ship Internationally?

Where do you ship from?

What Shipping Methods Do You Use?

I Didn’t Get My Free Gifts — The Shop App Is Showing Them as Delivered

Shipping

When Will my Freebird Order Arrive?

Can I Use Afterpay to Pay For my Order?

Is There a Money-back Guarantee?

Can I Cancel or Edit an Existing Order?

How do Gift Cards Work?

What Payment Methods Do You Accept?

Can I Make a One-Time Purchase?

Orders & Payments

First Time Shaver? Start Here.

How to Get a Smooth, Close Shave With Freebird

How to Clean and Maintain Your Freebird Shaver

How to Prevent Irritation and Razor Burn With Freebird

Wet vs. Dry Shaving with an Freebird Electric Shaver

Finding the Right Beard Routine With Freebird

How Often Can I Shave With the FlexSeries?

Can I Use The Shaver On My Intimate Areas?

Grooming Tips

FlexSeries® Product Manual

BeardSeries Beard Trimmer & Shaver Product Manual

FlexSeries® Women's Product Manual

FlexSeries® Pro Product Manual

How Often Should I Replace The FlexSeries Blade?

Switching Attachments on my FlexSeries Shaver

Freebird Shave & Scalp Care Product Usage Information

Can I Buy Replacement Parts for my Freebird Kit?

What does waterproof mean? Can I use it in the shower?

Will the FlexSeries work with any hair type?

Can your products be used on any skin type?

Do you offer free samples of your products?

How do I maintain and clean my FlexSeries blades?

What RPM does the FlexSeries run at?

Do I have to use original accessories with the FlexSeries?

Can I use your shaver to cut hair at different lengths?

Why won't the charging cable fit in the back of the charging dock?

Can I charge my FlexSeries right after using it in the shower?

I just received my FlexSeries, and it’s not working. What’s my next step?

Products

Is there a Customer Support Phone number?

How Do I Access My Account?

Can You Travel With the FlexSeries?

Who is Eligible for the Hero Discount and How do I Get Verified?

Do You Have a Recycling Program for Used Blades?

Can I Purchase Freebird In-Store?

How Can I Apply to Become a Freebird Influencer or Content Creator?

How Do I Update my Email Address on my Account?

Can I Buy Blades Without a Subscription?

General

Why Does My Order Show as “Partially Delivered” in the Shop App?Updated 4 hours ago