My tracking shows delivered, but I never received anything?

Updated by Freebird

We are very sorry to hear that your order hasn’t arrived yet. Sometimes, courier tracking systems will update prematurely, and the package arrives 1-2 business days after being marked as delivered.

If your order doesn’t arrive within the next 1-2 business days, please contact your local post office. They will need your tracking number as a reference for your order.

If for whatever reason your order has been confirmed as lost or untraceable, please reach out to us through any of our support channels for assistance:

  • Use the chat option at the bottom of the page to automatically check your order's shipping progress
  • Email us at
  • Chat with us from 8:00 am to 6:00 pm Eastern through our website
  • Message us on Facebook
  • DM us on Instagram

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