My tracking shows delivered, but I never received anything?

We are very sorry to hear that your order hasn’t arrived yet. Sometimes, courier tracking systems will update prematurely, and the package arrives 1-2 business days after being marked as delivered.

If your order doesn’t arrive within the next 1-2 business days, please contact your local post office. They will need your tracking number as a reference for your order.

If for whatever reason your order has been confirmed as lost or untraceable, please reach out to us through any of our support channels for assistance:

• Use the chat option at the bottom of the page to automatically check your order's shipping progress
• Email us at hello@myfreebird.com
• Chat with us from 8:00 am to 6:00 pm Eastern through our website
• Message us on Facebook
• DM us on Instagram