My tracking shows delivered, but I never received anything?

Updated 11 months ago by Freebird

We are very sorry to hear that your order hasn’t arrived yet. Sometimes, courier tracking systems will update prematurely, and the package arrives 1-2 business days after being marked as delivered.

If your order doesn’t arrive within the next 1-2 business days, please contact your local post office. They will need your tracking number as a reference for your order.

If for whatever reason your order has been confirmed as lost or untraceable, please reach out to us through any of our support channels for assistance:

  • Use the chat option at the bottom of the page to automatically check your order's shipping progress
  • Email us at
  • Chat with us from 8:00 am to 6:00 pm Eastern through our website
  • Message us on Facebook
  • DM us on Instagram

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