Shipping & Returns

12 articles

Do you ship internationally?

At the moment, we ship to Canada, UK, EU, AU, NZ and the United States. We plan on expanding to additional countries in 2025! Please sign up for our mailing list or follow us on social media for upda…

Updated by Freebird

How long does shipping take?

United States Shipping and Processing Typically orders process and ship within 1-2 business days and shipping can take up to 3-7 business days (depending on your location and shipping method). The es…

Updated by Freebird

How do I process a return?

If you're having performance issues, please check out some tips and tricks on how to get the best results. Many people were able to achieve the smooth, quick, and irritation-free shaves they were loo…

Updated by Freebird

My order has not arrived within the estimated transit time. What can I do?

Please check to see if your order is still within the expected time frame. If your order has not been delivered and this expected time frame has passed, please get in touch with us at hello@myfreebir…

Updated by Freebird

What shipping methods do you use?

Freebird partners with the best shipping carriers to make sure your products are delivered safely and in a timely manner. Our partners at USPS, DHL, and UPS always ensure a smooth shipping and delive…

Updated by Freebird

Where do you ship from?

We package and ship all Freebird orders with care from our warehouse partner located in New Jersey.

Updated by Freebird

Do you ship to APO/FPO addresses?

Thank you for your service! Freebird does ship to most APO/FPO addresses, but orders may be limited to only allow shipments under 1lb. Did you know we also offer an instant discount to Active Duty Se…

Updated by Freebird

How can I find my tracking information?

After your order is placed, you should receive a shipment confirmation email within 1 to 3 business days with your tracking number. If you do not receive this email, please check your promotional and…

Updated by Freebird

Can I change my address after my order has shipped?

The Freebird team works hard to prepare and ship your orders, so we get your products to you as fast as possible. Once an order has been marked as shipped and assigned a tracking number, we are unabl…

Updated by Freebird

My order hasn't arrived within the estimated transit time. What can I do?

Please check above to see if your order is still within the estimated delivery time frame. If your order has not been delivered and this expected time frame has passed, please contact us at hello@myf…

Updated by Freebird

My tracking shows delivered, but I never received anything?

We are very sorry to hear that your order hasn’t arrived yet. Sometimes, courier tracking systems will update prematurely, and the package arrives 1-2 business days after being marked as delivered. I…

Updated by Freebird

How do I know if I'm eligible to process a return?

Anyone is able to process a return within 30 days of receiving their order. There are a few requirements for different products, which are listed below. We do not accept any returns outside of our 30…

Updated by Freebird

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