Orders & Payments

10 articles

What forms of payment are accepted?

To join Freebird, you can shop using the following payment methods: All major credit & debit cards. PayPal. Shop Pay. Apple Pay. Google Pay. Afterpay (for one-time purchases). Freebird Digital Gift C…

Updated 2 months ago by Freebird

How can I check my order or manage my subscription?

You can easily check your order and make changes to the Close Shave Plan or other subscriptions by logging into your self-service member portal. Your order may be delayed, as USPS is experiencing slo…

Updated 4 months ago by Freebird

Can I cancel or edit an existing order?

Once an order is processed, it cannot be edited or canceled. There is a short window of time between when your order is placed and when it is processed to ship. During this window, if you would like…

Updated 4 months ago by Freebird

Is there a moneyback guarantee?

Absolutely! We want you to be confident in using Freebird products, that's why we have a risk-free 30-day moneyback guarantee for all of our products. You will be eligible for a return for up to 30 d…

Updated 4 months ago by Freebird

When is my order coming? I'm in a hurry!

You can always obtain your tracking information from your self-service account. Orders are typically processed within 1-3 business days. You will receive a tracking number by email when your order ha…

Updated 4 months ago by Freebird

How do Freebird gift cards work?

Freebird offers gift cards in increments of $10, $25, $50, $100, $200, and $300. Gift cards can be used as a form of payment method while checking out. Please note, that gift cards cannot be accepted…

Updated 4 months ago by Freebird

Can I apply multiple discounts on my order?

We only accept one discount code per order at checkout.

Updated 5 months ago by Freebird

Do you have physical stores where I can purchase?

We’re excited that you’d like to see our products in retail stores! While our products are currently only available on our website and Amazon store, we plan to expand into local retailers, hopefully…

Updated 5 months ago by Freebird

Why don't I see Afterpay as a payment method?

Afterpay is only available for all orders that include one-time purchase products, and will not be available for any orders that contain a subscription, replenishment, or shave plan product. If you’d…

Updated 1 year ago by Freebird

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted. For subscription orders, all recurring charges are determined by your original sign up date and how frequently you wish to have bla…

Updated 1 year ago by Freebird

Powered by HelpDocs (opens in a new tab)