Shopping for the holidays? Here are our Christmas shipping deadlines, plus everything you need to know about delivery times, tracking your order, weather delays, and our holiday support hours.

What are the holiday shipping deadlines for Christmas delivery?Want your gift to arrive by December 25? We recommend ordering (U.S. addresses) by 12pm ET on:<ul><li>Standard shipping: Friday, December 18</li><li>Express (2-Day) shipping: Monday, December 21</li></ul>These dates are based on typical carrier delivery times during the holidays, and delivery isn&#x2019;t guaranteed. Weather and peak volume can cause delays, so the earlier you order, the better. Orders placed after these dates will still ship, but they&#x2019;re less likely to arrive before Christmas.<hr>Do you offer express or overnight shipping?We offer Express (2-Day) shipping for $9.99.We don&#x2019;t offer overnight shipping.<hr>Where does Freebird ship from, and how long will it take to arrive?All orders ship from our warehouse partner in Kentucky. Orders are processed in 1 to 3 business days.Once shipped, U.S. delivery usually takes 2 to 7 business days, depending on the shipping method you choose at checkout.Note: During the holidays, processing may take longer.<hr>Do you ship internationally during the holidays?Not at this time. Freebird currently ships only within the U.S. and Canada.<hr>Can I update my shipping address after I&apos;ve placed an order?Yes, but only before it ships. There&apos;s a short window between placing your order and when our warehouse processes it.Contact us right away using the details at the bottom of this page, and include your full name and the email used at checkout. We&apos;ll do our best to update it.Once your order ships and has a tracking number, we can&apos;t change the address.<hr>My order hasn&apos;t shipped yet. Is it delayed?Not necessarily! Orders typically ship within 1 to 3 business days. However, due to increased order volume during our holiday sale, processing may take a little longer than usual.Once your order ships, you&apos;ll receive a confirmation email with tracking information so you can follow its journey.If it&apos;s been more than 5 business days and you haven&apos;t received tracking information, contact us using the details at the bottom of this page. Please include your full name and the email address used at checkout.We&apos;ll be happy to check your order status!<hr>How can I track my order?You&apos;ll get a shipment confirmation email with your tracking number within 1 to 3 business days of placing your order. Use that number to follow your package and see its estimated delivery date.Don&apos;t see the email? Check your promotions or spam folder. If you still can&apos;t find it, contact us using the details at the bottom of this page.<hr>Will weather or carrier delays affect my delivery?They can. Once your order leaves our warehouse, the carrier controls delivery, and winter storms and peak holiday volume can slow things down.We recommend ordering early and keeping an eye on your tracking link.If your order hasn&apos;t arrived within the expected timeframe, contact us using the details at the bottom of this page with your name and order email, and we&apos;ll look into it.<hr>My order says &quot;delivered,&quot; but I didn&apos;t receive it, what should I do?Carriers sometimes mark a package as delivered a little early. First, check around your home, with neighbors, and with building staff or your mailroom.If it still hasn&apos;t turned up within 24 hours, contact us using the details at the bottom of this page, and we&apos;ll help track it down.<hr>What are your holiday support hours?We&apos;re here to help throughout the holiday season!You can reach us anytime at <a href="mailto:hello@myfreebird.com">hello@myfreebird.com</a>, and our team will respond within 24 hours.Prefer chatting with us? Our live chat support is available Monday through Friday, from 8 AM to 5 PM.You can also reach out to us via SMS by texting SUPPORT to 79637Whether you have questions about an order, need help choosing a gift, or want assistance with a return or exchange, we&apos;re happy to help!

Shipping FAQs

Your guide to giving Freebird this holiday season. Find the right shaver for him or her, send it straight to your recipient with no prices on the packing slip, and learn how exchanges and warranties work for gifts.

Which Freebird product should I give him or her?<table border="1" cellspacing="0" cellpadding="8" width="100%"><thead><tr><td style="width: 32%;">Product</td><td style="width: 68%;">Why Choose It?</td></tr></thead><tbody><tr><td style="width: 32%;">FlexSeries&#xAE; Shaver</td><td style="width: 68%;">A budget-friendly option featuring our proven five-head rotary design. Perfect for anyone new to electric head shaving or looking to switch from manual razors. Delivers a smooth, comfortable shave at an affordable price.</td></tr><tr><td style="width: 32%;">FlexSeries&#xAE; Pro</td><td style="width: 68%;">Perfect for those who want a closer, smoother shave with premium features. Equipped with an upgraded four-blade system, an adaptive, quieter motor, easier cleaning, IPX7 waterproofing, and a convenient travel lock.</td></tr><tr><td style="width: 32%;">BeardSeries&#xAE; Beard Trimmer &amp; Shaver</td><td style="width: 68%;">A great choice for anyone who wants to trim, shape, style, and maintain their beard or stubble at different lengths.</td></tr><tr><td style="width: 32%;">FlexSeries&#xAE; Women&#x2019;s Shaver</td><td style="width: 68%;">Designed for shaving legs, underarms, bikini areas, and other body areas. Features BodySmooth&#x2122; technology for a close, comfortable shave with less irritation.</td></tr></tbody></table> Unsure? Contact us using the details at the bottom of this page, and we&#x2019;ll help you choose.<hr>Can I send my order as a gift?Absolutely! Simply enter the recipient&#x2019;s name and shipping address at checkout, and we&#x2019;ll deliver the order directly to them.<hr>Can I buy multiple gifts in one order and ship them to different addresses?Each order can only be shipped to one address. If you&#x2019;re sending gifts to multiple recipients, you&#x2019;ll need to place a separate order for each shipping address.Don&#x2019;t worry, you can still take advantage of our holiday discounts when placing separate orders!<hr>Do you include prices on the packing slip?No! We don&#x2019;t include prices on the packaging or packing slip, so your gift stays a surprise. The order invoice is sent via email only to the purchaser.<hr>Do you offer gift wrapping or gift notes?We don&#x2019;t offer gift wrapping or personalized gift notes.<hr>I ordered the wrong kit as a gift (men&#x2019;s or women&#x2019;s). Can I change it?Absolutely! If your order hasn&#x2019;t shipped yet, contact us as soon as possible using the details at the bottom of this page. We&#x2019;ll do our best to update your order before it ships.If your order has already shipped, we can help you arrange an exchange within 60 days of delivery, provided the kit is returned with all its original components and packaging.Please note: A $7.95 return shipping label fee applies.If your gift recipient has already opened the package, they can also contact us directly for assistance. They&#x2019;ll just need to provide the original purchaser&#x2019;s email address or order number so we can locate the purchase.<hr>I got Freebird as a gift. Does the warranty apply to me, and how do I take over the account?Absolutely! Freebird&#x2019;s warranty also applies to eligible products received as gifts.To verify your warranty eligibility and transfer the account into your name, contact us using the details at the bottom of this page with the original order number or the purchaser&#x2019;s email address.Here&#x2019;s how our warranty coverage works:<ul><li>Standard Warranty: Your Freebird shaver comes with a 3-year warranty, subject to our warranty terms and conditions.</li><li>Lifetime Warranty: If you have an active Blade Refill Subscription, your FlexSeries device may qualify for Lifetime Warranty coverage. To remain eligible, you must maintain an active subscription and have received a blade replenishment box within 90 days before submitting a warranty claim.</li></ul>If you&#x2019;d like to take over the subscription, our team will be happy to guide you through the process!<hr>Still have questions?You can reach us anytime at <a href="mailto:hello@myfreebird.com">hello@myfreebird.com</a>, and our team will respond within 24 hours. You can also reach out to us via SMS by texting SUPPORT to 79637.

Gifting FAQs

Have questions about holiday pricing and billing? Find out which discounts can be combined, how to use a gift card with sale pricing, how to change or cancel an order, and why you might see a charge after buying a gift.

Can I combine promo codes?Only one promo code can be used per order, and holiday sale pricing can&apos;t be combined with other discount codes.As a reminder, the Hero Discount applies to your first order only; subscription renewals are billed at the standard subscription price.<hr>Can I use a gift card together with the holiday discount?Gift cards are a payment method at checkout, so you can apply your holiday discount and then pay with a gift card.To use it, simply enter the gift card code to the discount code fill information<hr>Can I get a price adjustment if I purchased before the holiday 2026 sale?Holiday pricing applies only to orders placed during the sale, and we&apos;re unable to adjust the price of earlier orders.<hr>Can I cancel or change my order during the sale?Yes! However, we recommend reaching out as soon as possible, as our warehouse begins processing orders shortly after they&apos;re placed.If you need to cancel or make changes, contact us right away using the details at the bottom of this page. Please include your full name and the email address used at checkout.We&apos;ll do our best to accommodate your request before your order is processed.Once an order has been processed, we&apos;re unable to make changes or cancel it. However, eligible items can still be returned within 60 days of delivery under our holiday return policy.<hr>Why was I charged again after buying a gift? Will my recipient be charged?If you enrolled in our Blade Refill Program when purchasing your Freebird shaver, the additional charge may be from your scheduled blade refill subscription.By default, the program delivers fresh replacement blades every 6 weeks, with payments automatically charged to the card used at checkout.Benefits: 20% off replacement blades and lifetime warranty coverage for the shaver.Questions about your subscription? Contact us using the details at the bottom of this page.<hr>Still have questions?You can reach us anytime at <a href="mailto:hello@myfreebird.com">hello@myfreebird.com</a>, and our team will respond within 24 hours. You can also reach out to us via SMS by texting SUPPORT to 79637.

Payment and Purchase FAQs

More time to get it right this holiday season. Find out how our extended 60-day return window works, how to return or exchange an order, and what to do if you received Freebird as a gift.

Do you offer an extended return window for the holidays?Yes! Orders placed between November 1 and December 31, 2026 qualify for our extended 60-day return window. You&#x2019;ll have 60 days from the date your order is delivered to return it, giving you extra time and peace of mind when shopping for gifts.<a href="https://www.myfreebird.com/pages/shipping-returns-policy" target="_blank">Read our full return policy here.</a><hr>How do I start a return or exchange?Starting a return or exchange is easy! Simply follow these steps:<ol start="1"><li>Contact us: Reach out using the details at the bottom of this page within the applicable 60-day return window (orders made from November 1 to December 31). Be sure to include your order number or the email address used at checkout.</li><li>Get your return label: Once your return is approved, we&#x2019;ll email you a prepaid return shipping label.</li><li>Send your item back: Pack the product securely with all its original components and ship it back using the provided label.</li><li>Receive your refund or exchange:<ul><li>Refunds: Processed within 7 to 10 business days after your return arrives at our warehouse.</li><li>Exchanges: Processed within 1 to 3 business days after your return arrives at our warehouse. Once your replacement ships, we&#x2019;ll email you the tracking information.</li></ul></li></ol><hr>Can I return a gift I received?Yes! If you received a Freebird product as a gift, you can request a return as long as you have the original purchaser&#x2019;s email address or order number to help us locate the purchase.Please keep in mind that refunds are issued to the original payment method used at checkout.If the gift was purchased through Amazon, Walmart, or another authorized retailer, returns and store credit requests must be handled directly through the original retailer.We can only process returns for orders placed on myfreebird.com.<hr>Still have questions?Our team is always happy to help! You can reach us anytime at <a href="mailto:hello@myfreebird.com">hello@myfreebird.com</a>, and our team will respond within 24 hours. You can also reach out to us via SMS by texting SUPPORT to 79637.

Returns FAQs

Let us know if you have any questions. Our team is here to help!

Freebird

Holiday 2026 Frequently Asked Questions

Why Was I Charged Again After Buying my Shaver?

What’s The Cutoff Time To Cancel A Subscription Order?

How Do I Cancel My subscription?

Can I Update My Payment Method?

When Will my Credit Card be Charged?

How Do I Modify My Subscription?

How Does the Blade Subscription Work?

When Will My First Subscription Order Ship?

Can I Change My Shipping Address for Each Subscription Delivery?

Can I Add / Remove Products to My Upcoming Shipment?

Can I Transfer My Subscription to Another Person?

I Got A Partial Refund—Why Not Full?

Manage My Subscription

How Do I Process a Return?

The Box Says “For Your Head” — Is This Still the Right Shaver?

How Do I Know if I'm Eligible to Process a Return?

Can I Return a Gift I've Received?

Can I Get Store Credit For A Gift?

What’s Covered Under the Lifetime Warranty?

How Long Does it Take to Receive My Refund?

How to Submit a Warranty Claim

Returns & Warranty

How Long Will it Take to Get my Order?

My Package Shows Delivered But I Didn’t Get it. What Should I Do?

Can I Change my Address After my Order has Shipped?

How Can I Find my Tracking Information?

Do you ship to APO/FPO addresses?

Do You Ship Internationally?

Where do you ship from?

What Shipping Methods Do You Use?

I Didn’t Get My Free Gifts — The Shop App Is Showing Them as Delivered

Shipping

Why Does My Order Show as “Partially Delivered” in the Shop App?

Can I Buy Freebird as a Gift Without a Subscription?

When Will my Freebird Order Arrive?

Can I Use Afterpay to Pay For my Order?

Do You Include Prices on the Packing Slip?

Is There a Money-back Guarantee?

Can I Cancel or Edit an Existing Order?

How do Gift Cards Work?

What Payment Methods Do You Accept?

Can I Make a One-Time Purchase?

Orders & Payments

First Time Shaver? Start Here.

How to Get a Smooth, Close Shave With Freebird

How to Clean and Maintain Your Freebird Shaver

How to Prevent Irritation and Razor Burn With Freebird

Wet vs. Dry Shaving with an Freebird Electric Shaver

Finding the Right Beard Routine With Freebird

How Often Can I Shave With the FlexSeries?

Can I Use The Shaver On My Intimate Areas?

Why Does My FlexSeries Box Say “For Your Head”?

Grooming Tips

FlexSeries® Product Manual

BeardSeries Beard Trimmer & Shaver Product Manual

FlexSeries® Women's Product Manual

FlexSeries® Pro Product Manual

How Often Should I Replace The FlexSeries Blade?

Switching Attachments on my FlexSeries Shaver

Freebird Shave & Scalp Care Product Usage Information

Can I Buy Replacement Parts for my Freebird Kit?

What does waterproof mean? Can I use it in the shower?

Will the FlexSeries work with any hair type?

Can your products be used on any skin type?

Do you offer free samples of your products?

How do I maintain and clean my FlexSeries blades?

What RPM does the FlexSeries run at?

Do I have to use original accessories with the FlexSeries?

Can I use your shaver to cut hair at different lengths?

Why won't the charging cable fit in the back of the charging dock?

Can I charge my FlexSeries right after using it in the shower?

I just received my FlexSeries, and it’s not working. What’s my next step?

Products

Is there a Customer Support Phone number?

How Do I Access My Account?

Can You Travel With the FlexSeries?

Who is Eligible for the Hero Discount and How do I Get Verified?

Do You Have a Recycling Program for Used Blades?

Can I Purchase Freebird In-Store?

How Can I Apply to Become a Freebird Influencer or Content Creator?

How Do I Update my Email Address on my Account?

Can I Buy Blades Without a Subscription?

General