How Do I Process a Return?Updated a month ago

If you’re not completely satisfied with your purchase, we&#x2019;re here to help. You can request a return by reaching out to our customer care team through our <a href="https://myfreebird.gorgias.help/en-US/contact">contact form</a>. Once approved, we&#x2019;ll provide the address of our warehouse so you can mail it back using the courier of your choice.</p><p><span data-sheets-root="1">Please note:</span></p><ul><li style="font-size: 16px;">You have 30 days from the date of delivery to initiate a return. After that window, we may not be able to accept the item for a refund.</li><li style="font-size: 16px;">After you drop off your package, please share the return tracking number so we can monitor the shipment.&#xA0;</li><li><p>Once it arrives at our warehouse, allow 7&#x2013;10 days for your full refund to be processed to your original form of payment. There&apos;s no restocking fee, and no hassle.&#xA0;</p></li></ul><p><br></p><p><br></p>