Returns & Warranty
How Do I Process a Return?
If you’re not completely satisfied with your purchase, we’re here to help. You can request a return by reaching out to our customer care team through our contact form. Once approved, we’ll provide the address of our warehouse so you can mail it back
The Box Says “For Your Head” — Is This Still the Right Shaver?
If you received your FlexSeries kit and noticed the box says “For Your Head,” you’re not alone, and don’t worry, you did not receive the wrong product. The FlexSeries is marketed heavily for shaving bald heads because of its smooth, safe performance
How Do I Know if I'm Eligible to Process a Return?
We want you to love your Freebird products, so we offer returns within 30 days of receiving your order. There are a few specific requirements depending on the product:FlexSeries Kits & Shaving Kit Bundles- Return within 30 days of receiving your orde
Can I Return a Gift I've Received?
Please reach out to us at [email protected] and we’ll do our best to help out. If you’d like to exchange the gift for a different product, we can help with that too. Refunds are issued to the original purchaser once the return is processed, so hav
Can I Get Store Credit For A Gift?
If you received Freebird as a gift, the best first step is to reach out to our team so we can walk you through your options. To help us look up the order, you may need the purchaser’s information (like the email address they used). Please note: we ca
What’s Covered Under the Lifetime Warranty?
We stand behind every Freebird product and want you to feel confident in your shave. If you ever have trouble, we’ll work with you to make it right. Warranty Coverage. FlexSeries device: Covered as long as you have an active blade subscription member
How Long Does it Take to Receive My Refund?
Refunds are issued within 7–10 business days after we receive your return. The exact timing depends on your bank or payment provider. We’ll send you a confirmation email as soon as your refund has been processed.
How to Submit a Warranty Claim
Email us at [email protected]. Our team will confirm your details and ship a replacement if eligible. What’s Not Covered