Warranty

4 articles

How do I initiate a warranty claim?

We make it easy to get a replacement, and we are sorry to hear you're having trouble with your products! To get started with a warranty claim, please send an email or message us on our Contact Us pag…

Updated 11 months ago by Freebird

My FlexSeries stopped working. What should I do?

You can do quick troubleshooting to see if it is the device or potentially the blade that's causing the issue. You can remove the 5-blade attachment and try to run the machine without that specific a…

Updated 11 months ago by Freebird

I just received my FlexSeries, and it's not working. What's my next step?

We are sorry to hear your new shaver won't work. When using it for the first time, please charge the FlexSeries device for at least an hour, and you'll notice that the indicator light will turn on. O…

Updated 11 months ago by Freebird

What is the warranty on the FlexSeries?

The FlexSeries comes with a standard 1-year warranty, or an upgraded lifetime warranty for active Close Shave Plan members. Active Close Shave Plan members (subscribers) are eligible for a special Li…

Updated 1 year ago by Freebird

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